Privacy Policy

Privacy Policy

JoyRide Kids Car LLC
Effective Date: November 12, 2026

JoyRide Kids Car LLC (“JoyRide,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact our business, submit an inquiry, or use our rental services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Event location or address
  • Other contact information voluntarily provided

Event and Booking Information

  • Event dates and times
  • Type of event
  • Number of participants
  • Children’s age ranges
  • Rental preferences
  • Booking details and payment status

Communications

When you contact JoyRide through email, telephone, text message, voicemail, or our website, we may collect and retain the information you provide, including message contents and voicemail transcripts.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Pages visited
  • Website interactions
  • Cookies and similar tracking identifiers

We collect information necessary to operate our business, respond to inquiries, and provide rental services.

2. How We Use Your Information

We use collected information to:

  • Respond to customer questions and rental inquiries.
  • Provide information about packages, pricing, and availability.
  • Coordinate bookings, deliveries, and event arrangements.
  • Communicate with customers before and after events.
  • Process payments and maintain business records.
  • Improve our website and customer experience.
  • Measure advertising performance.
  • Maintain the security and functionality of our services.
  • Comply with applicable legal obligations.

We do not sell customer personal information for monetary compensation.

3. AI-Assisted Customer Service

JoyRide uses artificial intelligence technology to assist with customer communications and administrative operations.

Our AI-assisted booking system may process customer information received through website forms, email, text messages, and voicemail transcripts.

The system may be used to:

  • Identify and organize customer inquiries.
  • Generate suggested responses.
  • Summarize messages and voicemail transcripts.
  • Identify missing booking information.
  • Assist with scheduling and rental administration.

AI-generated customer responses are currently reviewed by an authorized representative of JoyRide before being sent.

Our AI system does not independently confirm bookings or guarantee availability.

Customer information may be processed by third-party AI technology providers solely to support these business functions, subject to their applicable data-processing terms.

We do not intentionally submit customer information to train generalized AI models.

4. Google Services and Google API Data

JoyRide uses Google services, including Gmail and Google Voice, to manage certain business communications.

Our internal AI-assisted system may access Gmail messages containing Google Voice text notifications and voicemail transcripts.

We use information obtained through Google APIs to:

  • Read and organize incoming business communications.
  • Identify customer inquiries.
  • Prepare suggested responses.
  • Create email drafts for internal review.
  • Assist with customer-service administration.

We do not use Google API data for targeted advertising, sell it to third parties, or use it to train generalized artificial intelligence models.

Access to Google API data is limited to authorized business operations and service providers necessary to perform those operations.

Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.

5. Cookies, Meta Pixel, and Advertising Technologies

Our website uses cookies and similar tracking technologies to support website functionality, understand visitor activity, and evaluate advertising performance.

Meta Pixel

We use Meta Pixel, a tracking technology provided by Meta Platforms, Inc., to measure website activity and evaluate the effectiveness of advertising campaigns on Facebook and Instagram.

Meta Pixel may collect information including:

  • Pages visited
  • Browser and device information
  • IP address
  • Website interactions
  • Cookies and tracking identifiers

Depending on the technology’s configuration, this information may be associated with a visitor’s Meta account.

Meta may process information collected through its technologies according to its own privacy policies.

Advertising and Analytics

We may use information collected through website tracking technologies to understand how visitors find and interact with our website and to measure advertising effectiveness.

Visitors can manage cookies through their browser settings and adjust advertising preferences through their Meta account settings.

Where required by applicable law, we will obtain consent before using nonessential tracking technologies.

6. How We Share Information

We may share information with trusted third-party service providers that help us operate our business.

These may include providers of:

  • Website hosting and maintenance
  • Email and telecommunications services
  • Payment processing
  • AI-assisted customer service
  • Business administration and recordkeeping
  • Website analytics and advertising

We share information as reasonably necessary for these services, subject to applicable agreements and legal requirements.

We may also disclose information when required by law, to respond to lawful requests, or to protect the rights and safety of our business, customers, and others.

We do not sell customer contact information or communication contents to third-party marketing companies.

7. Data Security

We use reasonable administrative and technical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, or misuse.

These measures may include:

  • Restricted access to business accounts and systems
  • Authentication controls
  • Secure connections to third-party services
  • Limiting access to information needed for business operations

Although we take reasonable precautions, no method of electronic storage or transmission is completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to inquiries
  • Provide rental services
  • Maintain booking and transaction records
  • Resolve disputes
  • Meet legal and accounting obligations
  • Support legitimate business operations

Retention periods may vary depending on the type of information and the systems in which it is stored.

When information is no longer needed, we may delete it or take other appropriate steps to limit its continued use, subject to applicable legal and operational requirements.

9. Children’s Privacy

JoyRide provides entertainment and rental services for children’s events. However, our website and booking services are intended for adults, including parents, guardians, and event organizers.

We do not knowingly solicit personal information directly from children under the age of 13 through our website.

Information about children’s ages or participation may be provided by parents or event organizers to help us recommend appropriate rental equipment.

We encourage customers not to submit unnecessary personal information about children.

If you believe a child has provided personal information directly to us without appropriate parental consent, please contact us.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to request:

  • Access to certain personal information we maintain.
  • Corrections to inaccurate information.
  • Deletion of certain personal information.
  • Information about how your personal information is used.

You may contact us using the information below to submit a privacy-related request.

We will review and respond to requests in accordance with applicable law and legitimate business recordkeeping requirements.

You may also manage browser cookies and advertising preferences through your browser and applicable third-party account settings.

11. Third-Party Websites and Services

Our website may contain links to external websites or integrate services operated by third parties.

These third parties maintain their own privacy practices, and we are not responsible for their independent privacy policies or practices.

We encourage visitors to review the privacy policies of third-party services they use.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or legal requirements.

Any updates will be posted on this page with a revised effective date.

Continued use of our website or services after changes become effective is subject to the updated Privacy Policy and applicable law.

13. Contact Information

If you have questions about this Privacy Policy, how we handle personal information, or wish to submit a privacy-related request, please contact:

JoyRide Kids Car LLC
Email: info@joyridekidscar.com
Phone: 470-588-7409
Website: joyridekidscar.com